Frequently Asked Questions
- How is the course offered?
- How much does the course cost?
- Is InCharge approved to issue certificates evidencing completion of personal financial management instructional course?
- What forms of payment do you accept?
- How long is the course?
- Where does the client go to take the course?
- When is the certificate of completion for the course available?
- Who will receive the certificate of completion?
- How is a certificate of completion sent?
- Can joint bankruptcy filers take the course together?
- Can another person purchase the course for me?
- Why am I experiencing the following problems with the course?
- How is the course offered?
The course is offered online. In-person course is available in the Central Florida area.
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- How much does the course cost?
The course costs $25.00 per petitioner.
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- Is InCharge approved to issue certificates evidencing completion of personal financial management instructional course?
Yes, the InCharge Personal Finance Education Course has been approved to issue certificates evidencing completion of personal financial management instructional course in compliance with the Bankruptcy Code. Approval does not endorse or assure the quality of a Provider’s services. The certificate satisfies the requirements of the Court for the pre-discharge debtor education. Our Bankruptcy Education Program course is approved in ALL states, however our approval in North Carolina is limited to the Middle and Western Districts, and our approval in Alabama is limited to the Middle and Southern Districts. Approval of our Bankruptcy Education Program is pending in the Northern District of Alabama and the Eastern District of North Carolina.
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- What forms of payment do you accept?
Payments are accepted online, over the phone, and in-person (for the in-person course only). We accept major credit cards, debit card, money order, and ACH (electronic check).
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- How long is the course?
It takes a minimum of 2 hours to complete the course, which conforms to the EOUST (Executive Office for U.S. Trustees) program guidelines.
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- Where does the client go to take the course?
The client can take the course online at www.personalfinanceeducation.com or call 866-729-0049 to book a seat for the in-person course.
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- When is the certificate of completion for the course available?
After the client properly answers the security questions online or at the end of the course, the certificate is processed and sent or given to you and/or your attorney by fax, email, or U.S. mail upon completion. If a money order is used to purchase the course, the certificate of completion will not be released until we receive the money order.
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- Who will receive the certificate of completion?
The certificate will be sent to the debtor, the debtor’s attorney, the clerk of the court or the trustee. This preference is specified by the client during the registration process.
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- How is a certificate of completion sent?
Certificates are sent by e-mail, fax or U.S. mail.
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- Can joint bankruptcy filers take the course together?
No. Joint filers must each purchase the course and complete it separately.
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- Can another person purchase the course for me?
Yes, another person, such as your spouse or attorney, may purchase the course for you. You or a family member can select the “Personal/Family Member Purchase” option during the online purchase process. If your attorney or other professional assisting you in the bankruptcy petition process is purchasing the course on your behalf, they must select the “Institutional Purchase” option during the online purchase process. If purchasing the course over the phone client will need to provide account holder’s name along with their own personal information.
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- Why am I experiencing the following problems with the course?
- The timer does not work;
- The timer shows zero time has elapsed;
- I cannot enter the assessments after each module;
Each of the problems listed above are caused by not enabling cookies in your browser.
Certain features in our web site use cookies; thus, please refer to the instructions
below for the browser and browser version you are using. If your browser is not
listed below, please refer to your browser’s Help feature and search the term “cookies”:
Mozilla Firefox (1.0 final release and earlier)
- Go to the "Tools" menu.
- Select "Options".
- Select the "Privacy" icon in the left panel.
- Check the box corresponding to "Allow sites to set cookies".
- Click "OK" to save changes.
Netscape 7.1/Mozilla 5.0
- Select "Preferences" from the Edit menu.
- Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
- Under "Privacy & Security", select "Cookies."
- Select "Enable all cookies".
- Click "OK".
Microsoft Internet Explorer 6.0+
- Select "Internet Options" from the Tools menu.
- Click on the "Privacy" tab.
- Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
- Click "OK".
Microsoft Internet Explorer 5.x
- Select "Internet Options" from the Tools menu.
- Click on the "Security" tab.
- Click the "Custom Level" button.
- Scroll down to the "Cookies" section.
- To enable:
- Set "Allow cookies that are stored on your computer" to "Enable".
- Set "Allow per-session cookies" to "Enable".
- Click "OK".
Microsoft Internet Explorer 4.x
- Select "Internet Options" from the View menu.
- Click on the "Advanced" tab.
- Scroll down to find "Cookies" within the "Security" section.
- To enable:
- Select "Always accept cookies".
- Click "OK".
Netscape Communicator 4.x
- Select "Preferences" from the Edit menu.
- Find the "Cookies" section in the "Advanced" category.
- To enable:
- Select "Accept all cookies" (or "Enable all cookies").
- Click "OK".
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